Cancellation Refund Policy
At Cricket Sport Fan, We are committed to delivering an exceptional and enjoyable experience for all our users. However, we acknowledge that there may be instances where you need to cancel your participation in a contest or request a refund. This Cancellation & Refund Policy details the conditions under which cancellations and refunds will be processed.
User-Initiated Contest Cancellation
- Pre-Contest Cancellation: If you decide to cancel your participation in a contest before it starts, you may do so within the specified timeframe indicated on the contest page. Upon cancellation, any entry fees paid will be refunded to your account balance.
- Post-Contest Start: Once a contest has begun, cancellations are not permitted. Entry fees are non-refundable after the contest starts, as results rely on real-life player performances.
Contest Cancellation by cricketsportfan.com
- Insufficient Participants: If a contest does not meet the minimum required number of participants, cricketsportfan.com reserves the right to cancel the contest. In such cases, all entry fees will be refunded to participants.
- Technical Issues: In the event of technical difficulties, server problems, or unforeseen circumstances that hinder the contest's proper execution, the contest may be canceled. Participants will be notified, and entry fees will be refunded.
- Violation of Rules: If a contest is canceled due to a violation of our Fair Play Policy or other rules, refunds may not be provided to those responsible for the violation.
Refund Policy
- Eligible Refunds: Refunds are typically granted for the following reasons:
- Contest cancellation by cricketsportfan.com
- User-initiated cancellations before the contest begins
- Billing or payment errors
- Refund Method: Refunds will be credited to your cricketsportfan.com account balance. You may use this balance for future contests or request a withdrawal per our standard procedures.
- Non-Refundable Situations: Refunds are not eligible in the following scenarios:
- User disqualification due to rule violations
- Losses based on player performance
- Requests made after the contest has started or ended
Account Balance Withdrawal
- Withdrawal Requests: Users can request withdrawals of their account balance anytime, provided the minimum withdrawal amount is met. Withdrawals will be processed to the payment method linked to your account.
- Processing Time: Withdrawal requests are generally processed within 3-5 business days, depending on your payment provider.
- Withdrawal Fees: A nominal fee may apply for processing withdrawals, which will be clearly communicated during the withdrawal process.
How to Request a Refund or Cancellation
- Contact Us: If you wish to cancel your contest entry or request a refund, contact our customer support team at [email protected] with relevant details, including your account information, contest details, and the reason for your request.
- Review Process: Our team will review your request and respond within 24-48 hours. Additional information may be required to process your request.
Changes to the Cancellation & Refund Policy
cricketsportfan.com reserves the right to modify or update this Cancellation & Refund Policy at any time. Changes will be posted on this page, and it is your responsibility to review the policy periodically. Continued use of our services implies acceptance of the updated policy.
Contact Us
For any questions or concerns regarding this Cancellation & Refund Policy, please contact us at [email protected].